Terms and Conditions

Use of the Mantic Entertainment Ltd Pledge Manager

Use of this website ("Pledge Manager") https://pledge.manticgames.com is covered by the Terms and Conditions found at https://companion.manticgames.com/terms-of-use/ and with the additions and amendments found below. By using the Pledge Manager, you agree to all clauses in both agreements, except where this agreement supersedes the prior. READ MAIN TERMS AND CONDITIONS


Mantic: Mantic Entertainment Ltd.

Pledge Manager: the website and the functionality provided at https://pledge.manticgames.com

Crowdfunding Platform: the original third party platform that hosted and managed the Project for which the Pledge Manager is being used.

Project: The crowdfunding campaign run on the Crowdfunding Platform and its subsequent delivery.

Backer: An individual person or business pledging money for a Project and using the Pledge Manager to complete their Pledge and Reward details.

Pledge: The amount of money a Backer pledged on a Project including any additional money pledged on the Pledge Manager.

Reward: The package of item(s) a Backer selects for pledging on a Project.

Pledge Manager Project Deadline: The date for a given Project after which Backers can no longer Pledge money to the Project or select Rewards.


The Pledge Manager is not an online shop and this agreement is not a sales contract. The Pledge Manager is used by a Backer to select their Reward. Due to the nature of crowdfunding Mantic does guarantee that the fulfilment of the project will be successful.


The Pledge Manager uses third party payment service providers (e.g. Stripe or PayPal) and the payment you make using their services will be governed by their terms and conditions. Mantic’s relationship with you is separate from any contract you may enter into with any of those providers.


The Pledge Manager is used to:

(a) manage a Backer’s information and to fulfil their Rewards;

(b) increase the funding of a Project by accepting Pledges from new Backers;

(c) increase the funding of a Project by allowing existing and new Backers to increase their Pledges.


The Pledge Manager will remain open for Backers to complete their Pledges and select Rewards until a date advertised via Project communications. Mantic reserves the right to re-open the Pledge Manager at any time.

User details such as shipping address may be updated after the Pledge Manager is closed until a Pledge Manager Project Deadline announced via Project communications. This date will be communicated via email at least one month before the deadline.

You agree to ensure your details are correct in the Pledge Manager by the Pledge Manager Project Deadline.

If you fail to complete your pledge by this deadline, Mantic:

(a) may withhold your Reward and end the agreement with you;

(b) may make an additional charge of a reasonable sum to compensate Mantic for any extra work that is required, including costs Mantic incur as a result; and

(c) will not be responsible for supplying your Reward late or not supplying any part of it if this is caused by you not giving Mantic the information it needs or paying the shipping costs and outstanding balances by the Pledge Manager Project Deadline.


You must be at least 18 years old. You must be at least 18 years old to use the Pledge Manager and complete a Pledge and select a Reward.


If Mantic have to contact you as a Backer of a Project, it will do so by e-mail using the contact details the Crowdfunding Platform holds for you in your Crowdfunding Platform account, or as you may provide to Mantic later in the Pledge Manager.

You agree to keep your contact information, email address and shipping address within the Pledge Manager up to date and accurate. Backer personal data will only be used for the

express purpose of fulfilling Rewards, shipping and Project related communications. Shipping details may by provided to a third party shipping partner for fulfilment purposes only.


Due to the nature of crowdfunded Projects as the Project progresses, Mantic may make changes to the Rewards available and do not undertake to continue to supply any particular Reward that is subject to availability. Rewards are not guaranteed. If a Reward a Backer has selected is no longer available, Mantic will offer a different Reward of equal or higher value.

The images of the Rewards on Project and Pledge Manager pages are for illustrative purposes only. Every effort is made to represent the Rewards accurately but actual Rewards may also slightly differ from the published images. Due to the nature of the Project and logistic and manufacturing realities, Mantic may make changes to Rewards as the Project progresses.

The packaging of a Reward may vary from that shown on the Project and Pledge Manager pages.


In addition to a Pledged, you as a Backer are responsible for paying:

(a) shipping charges for your Reward;

(b) any import duties or other local taxes, which you may be liable to pay to authorities in your delivery country.

The Pledge Manager currently accepts a number of payment methods provided by Stripe including but not limited to: Credit/Debit Cards, Direct Bank Transfers, PayPal, GiroPay, SOFORT.


Mantic are unable to ship physical Rewards to either PO boxes or the following countries: Afghanistan, Argentina, Belarus, Brazil, Burundi, Central Africa, Cote d'Ivoire, Democratic Republic of Congo, Eritrea, Iran, Iraq, Kazakhstan, Myanmar, North Korea, Lebanon, Libya, Mali, Niger, Russia, Somalia, South Africa, South Sudan, Syria, Ukraine, Yemen and Zimbabwe. If you reside in one of those countries, unfortunately, you are not eligible to make a Pledge.

The estimated shipment dispatch times are as published on the Project and Pledge Manager pages, and may be updated as the Project progresses. Mantic will use reasonable endeavours to ship and deliver your Reward within the estimated timescales but Mantic cannot guarantee to do so. Mantic will use reasonable endeavours to deliver Rewards to Backers before any wider commercial and retail release of a Project deliverable, but do not guarantee that will be the case.

You are responsible for your Reward from the point in time when it is delivered to the address provided by you when you complete the Pledge Manager for the Project. Mantic are not be responsible for any loss or damage to your Reward caused by you providing incorrect delivery details or by compliance with your delivery instructions.

If despite reasonable efforts, Mantic are unable to contact you or re-arrange delivery or collection of a Reward Mantic reserve the right to terminate this agreement without offering any Pledge refund.


You are entitled to a refund by cancelling your pledge any time until the Pledge Manager Project Deadline. To do so contact Mantic Customer Support. A maximum of 90% of the Pledge value will be refunded, compensating for charges already incurred by payment processers and the Crowdfunding Platform. After the Pledge Manager Project Deadline no refunds will be made.

Any refund reimbursement will use the same means of payment as you used for the initial Pledge, unless you have expressly agreed otherwise; in any event, you will not incur any further fees as a result of the reimbursement. Mantic will make the reimbursement without undue delay, and not later than within 14 days beginning with the day on which it is agreed that you are entitled to a refund.


Mantic will use reasonable endeavours to delivery your Reward in good condition and to a suitable quality.

If you receive a faulty Reward you must contact Mantic support and you may be required to return the Reward fully or partially to Mantic. Mantic will pay the costs of such agreed postage or collection. If Mantic agree that you are entitled to a refund or partial refund, subject to a maximum of 90% as in Section 30.

Any fault or missing Reward reported six months or more from the date the Reward was shipped, will not be eligible for a refund.


You may end this agreement at any time by contacting Mantic if Mantic breaks its terms materially or repeatedly and if what can be put right Mantic fail to put right after you have notified Mantic of a breach and you have given Mantic a reasonable opportunity to do so. If you end this agreement because Mantic break it, the agreement will end immediately, and you will be refunded your pledge to a maximum of 90% as per Section 30.

Mantic may end this agreement at any time by writing to you if you break its terms materially or repeatedly. For example:

(a) you fail to pay, on time and in full, any amount due to Mantic under the agreement, and you still do not make payment within 14 days of Mantic reminding you that payment is due;

(b) you fail to provide Mantic with your accurate, complete and up-to-date email and shipping address;

(c) you fail to complete the Pledge Manager by the Pledge Manager Project Deadline;

(d) you do not, within a reasonable time, allow Mantic to deliver the Reward to you.

 If Mantic end the agreement:

(a) the agreement will end immediately:

(b) Mantic will cease to have any obligations to you under the agreement (including to deliver the Reward to you, which remains undelivered after the date of the termination); and

(c) depending on when during the Project your breach occurs, Mantic may (but are not obliged to) refund to you some of the money you have paid to us, but Mantic may deduct or charge you reasonable compensation for the net costs Mantic will incur as a result of your breaking the agreement.


Mantic is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement was made, both Mantic and you knew it might happen.

Mantic does not exclude or limit in any way its liability to you where it would be unlawful to do so.


Mantic (and its licensors) retain ownership in all Intellectual Property rights (that is, patents, rights to inventions, copyright related rights, images, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world) in the Rewards.

Mantic may transfer its rights and obligations under an agreement entered with you under these Terms to another organisation, but this will not affect your rights or Mantic’s obligations under these Terms.

This agreement is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If Mantic fail to insist that you perform any of your obligations under these Terms, or if Mantic do not enforce its rights against you, or if Mantic delay in doing so, that will not mean that Mantic has waived its rights against you and will not mean that you do not have to comply with those obligations. If Mantic do waive a default by you, Mantic will only do so in writing, and that will not mean that Mantic will automatically waive any later default by you.

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